RETURNS & EXCHANGE

All products purchased from Ethnic.pk can be exchanged within 14 days of purchase only if:-

  • The item(s) is faulty, damaged or defective at the time of delivery.
  • The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.

You must notify us within 3 days of delivery by writing to support@outfitters.com.pk or by calling at 042-35467243/74, in case you want to raise a dispute. At Ethnic, we look at each dispute on a case-by-case basis and try to be fair to both parties.

Replacement will be sent in case a defected/faulty/damaged item is shipped both domestically and internationally. You will be required to email photographic evidence of the defective item at support@outfitters.com.pk, within 14 days of purchase before any claims can be processed.

There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

  • Exchange request is made outside the specified time frame.
  • Product is damaged because of use.
  • Product has been tampered with.
  • Anything is missing from the package including price tags, labels, original packing, freebies and accessories.
  • Ethnic by outfitters does not offer a “REFUND” or “MONEY BACK GUARANTEE” on purchased items.

Note: Items purchased during sale will be exchanged within 7 days of purchase only if:-
The item(s) is faulty, damaged or defective at the time of delivery.
The item(s) is found to be not the same as you had actually ordered.
You must notify us within 3 days of delivery by writing to support@outfitters.com.pk or by calling at 042-35467243/74, in case you want to raise a dispute.